New survey reveals high satisfaction among Moray Council housing tenants
Council tenants in Moray are more satisfied with their services than the Scottish average, according to a new survey.
Between July and September 2024, more than 1,500 tenants chosen at random were interviewed by phone for the latest Tenant Satisfaction Survey.
The survey, which is conducted by an independent market research company on behalf of Moray Council’s housing service, aims to gather tenant views on a range of subjects affecting their homes and tenancies.
The results, available in full on Moray Council’s website, found:
- 81.7% of tenants were satisfied with the Council’s overall service, compared to an average of 79.4% across all Scottish councils;
- 81% were satisfied with the quality of their home, compared to the Scottish average of 79%;
- 83.7% were satisfied with being kept informed about services and decisions, above the Scottish average of 82.6%;
- 78% rated their rent as very good or fairly good value for money, slightly below the Scottish average of 78.8%;
When asked what could be done to improve the housing service, the most requested change was improvements to the repair service; with 17.6% of respondents ranking this their top priority.
Chair of Moray Council’s Housing and Community Safety Committee, Cllr Amber Dunbar, said: “I’m pleased that overall satisfaction is high, and that most tenants are happy with the quality of their homes and view their rent as being good value.
“Our housing team takes great pride in the level of service they provide our residents, and they are committed to making further improvements which will, ultimately, continue to ensure they have a comfortable place to call home.”