Christmas & New Year Arrangements 2020
Moray Council has published its service arrangements for over the festive period.
All council offices closed
Thursday 24 December at 3pm until Tuesday 5 January at 8.45am
Emergency council services
Over the holiday period the emergency out-of-hours service will operate as normal on 03457 565656 for all council services, including matters of child protection.
You can make payments, report non-emergency faults and submit certain requests at www.moray.gov.uk
Sports & Leisure Facilities
Buckie Swimming Pool & Fitness Centre; Forres Swimming Pool & Fitness Centre; Keith Sports & Community Centre; Lossiemouth Sports & Community Centre; Speyside Sports & Community Centre
Closed: Friday 25 and Saturday 26 December; Thursday 31 December to Saturday 2 January inclusive
Holiday timetable: Monday 21 to Thursday 24 December inclusive; Sunday 27 to Wednesday 30 December inclusive; Sunday 3 and Monday 4 January
Normal timetable: From Tuesday 5 January
Swimming lessons resume Tuesday 5 January
Elgin Sports & Community Centre; Milne’s Fitness Suite, Fochabers; Football pitches and pavilions
Closed: Monday 21 December to Monday 4 January inclusive
Normal timetable: From Tuesday 5 January
Forres House Community Centre
Closed: Monday 21 December to Sunday 3 January inclusive
Normal timetable: From Monday 4 January
Elgin High Sports Centre
Closed: Thursday 24 December at 6pm to Sunday 3 January inclusive
Normal timetable: Monday 21 to Wednesday
Libraries
Normal opening hours: Wednesday 23 December
Elgin Library only open: Thursday 24 December between 10am-12.30pm for order and collect (no services available other than order and collect).
Closed (all libraries): Friday 25 December to Monday 4 January inclusive.
The mobile library service will not operate from Monday 21 December to Friday 8 January inclusive.
Car parks
St Giles and Batchen Lane multi-storey car park
Closed: Thursday 24 December at 7pm to Saturday 26 December at 9am; Thursday 31 December at 7pm to Saturday 2 January at 9am
Alternative street level parking is available.
On Monday 28 December and Monday 4 January these car parks will open 9am-6pm.
Registrars
Elgin office closed: Thursday 24 December at 3pm until Tuesday 29 December at 9am; Wednesday 30 December at 4.30pm until Tuesday 5 January at 9am
Open: Strictly by appointment, Tuesday 29 and Wednesday 30 December for death registration only.
Should a registrar require to be contacted urgently,call 07400 024342 or 07541 295181
Refuse and recycling
Green and recycling bin collections will continue three-weekly, however there won’t be any collections on 25 December or 1 January. Revised dates are set out below. Collections may be carried out earlier than normal; please have all bins at their usual collection point by 7.30am. If there's any disruption to these collections, we'll post this on our service portal and set out when we'll return for missed bins.
There will be no brown bin collections from Monday 21 December to Friday 1 January inclusive. Real Christmas trees can be presented alongside your brown bin from Monday 4 January and will be uplifted regardless of whether you have a garden waste permit.
| Area | Scheduled collection | Revised collection |
| Lossiemouth (20) | Friday 25 December | Tuesday 22 December |
| Forres (75) | Friday 25 December | Wednesday 23 December |
| Cullen (55) | Friday 25 December | Thursday 24 December |
| Drummuir (87) | Friday 1 January | Monday 28 December |
| Buckie (58) | Friday 1 January | Tuesday 29 December |
| Urquhart/Inchberry (27) | Friday 1 January | Wednesday 30 December |
| Elgin (10) | Friday 1 January | Thursday 31 December |
Example: If your green bin is due to be emptied on Friday 25 December and you live in Lossiemouth, your green and recycling bins will all be emptied on Tuesday 22 December. Route numbers are indicated in brackets, and can be found in the corner of your collection calendar. Normal collections resume Monday 4 January.
The special collection and waste hotline will be closed from 3pm on Thursday 24 December until 9am Tuesday 5 January.
Recycling centres
Closed: Friday 25 to Sunday 27 December inclusive; Friday 1 to Sunday 3 January inclusive
Public conveniences
Closed: Friday 25 to Sunday 27 December inclusive; Friday 1 to Sunday 3 January inclusive
Scottish Welfare Fund
Crisis grants under the Scottish Welfare Fund offers a service on Tuesday 29 to Thursday 31 December inclusive. Applications can be made online (www.moray.gov.uk/scottishwelfarefund) or by calling 03457 565656.
Closed: Friday 25 to Monday 28 December inclusive; Friday 1 to Monday 4 January inclusive
Care at home service
Care at home will operate:
Thursday 24 December 8.45am-3pm
Monday 28 December 8.45am-5pm
Tuesday 29 December 8.45am-5pm
Wednesday 30 December 8.45am-5pm
Thursday 31 December 8.45am-3pm
Monday 4 January 8.45am-5pm
Existing care at home users will be provided with their normal level of service on 25 and 26 December, and 1 and 2 January.