Christmas & New Year Arrangements 2020 (revised 22 December)
Moray Council has published its service arrangements for over the festive period.
All council offices closed
Thursday 24 December at 3pm until Tuesday 5 January at 8.45am
Emergency council services
Over the holiday period the emergency out-of-hours service will operate as normal on 03457 565656 for all council services, including matters of child protection.
You can make payments, report non-emergency faults and submit certain requests at www.moray.gov.uk
Sports & Leisure Facilities
Our indoor and outdoor leisure facilities will not re-open as planned after the Christmas break. We hope to re-open in mid-January, however we will confirm arrangements as early in the New Year as possible.
Given the anticipated re-opening date, we aren’t freezing FitLife? direct debit membership payments for January, but we will keep further payments under review based on Scottish Government guidance and restrictions.
We will not permit any indoor or outdoor lets during this time, as in Level 4 contact sports are not permitted outdoors.
Libraries
Aberlour, Buckie, Elgin, Forres, Keith, Lossiemouth and Tomintoul libraries will re-open from 5 January for Order and Collect only. No other services will be available at any of our libraries. You can order by phoning 01343 562600 or online: www.moray.gov.uk/moray_standard/page_1472.html.
The mobile library will be back on the road from 11 January.
Car parks
St Giles and Batchen Lane multi-storey car park
Closed: Thursday 24 December at 7pm to Saturday 26 December at 9am; Thursday 31 December at 7pm to Saturday 2 January at 9am
Alternative street level parking is available.
On Monday 28 December and Monday 4 January these car parks will open 9am-6pm.
Registrars
Elgin office closed: Thursday 24 December at 3pm until Tuesday 29 December at 9am; Wednesday 30 December at 4.30pm until Tuesday 5 January at 9am
Open: Strictly by appointment, Tuesday 29 and Wednesday 30 December for death registration only.
Should a registrar require to be contacted urgently,call 07400 024342 or 07541 295181
Refuse and recycling
Green and recycling bin collections will continue three-weekly, however there won’t be any collections on 25 December or 1 January. Revised dates are set out below. Collections may be carried out earlier than normal; please have all bins at their usual collection point by 7.30am. If there's any disruption to these collections, we'll post this on our service portal and set out when we'll return for missed bins.
There will be no brown bin collections from Monday 21 December to Friday 1 January inclusive. Real Christmas trees can be presented alongside your brown bin from Monday 4 January and will be uplifted regardless of whether you have a garden waste permit.
| Area | Scheduled collection | Revised collection |
| Lossiemouth (20) | Friday 25 December | Tuesday 22 December |
| Forres (75) | Friday 25 December | Wednesday 23 December |
| Cullen (55) | Friday 25 December | Thursday 24 December |
| Drummuir (87) | Friday 1 January | Monday 28 December |
| Buckie (58) | Friday 1 January | Tuesday 29 December |
| Urquhart/Inchberry (27) | Friday 1 January | Wednesday 30 December |
| Elgin (10) | Friday 1 January | Thursday 31 December |
Example: If your green bin is due to be emptied on Friday 25 December and you live in Lossiemouth, your green and recycling bins will all be emptied on Tuesday 22 December. Route numbers are indicated in brackets, and can be found in the corner of your collection calendar. Normal collections resume Monday 4 January.
The special collection and waste hotline will be closed from 3pm on Thursday 24 December until 9am Tuesday 5 January.
Recycling centres
Closed: Friday 25 to Sunday 27 December inclusive; Friday 1 to Sunday 3 January inclusive. We are currently unable to accept wood and metal at our recycling centres, however we will be able to do so again from 5 January.
Public conveniences
Closed: Friday 25 to Sunday 27 December inclusive; Friday 1 to Sunday 3 January inclusive
Scottish Welfare Fund
Crisis grants under the Scottish Welfare Fund offers a service on Tuesday 29 to Thursday 31 December inclusive. Applications can be made online (www.moray.gov.uk/scottishwelfarefund) or by calling 03457 565656.
Closed: Friday 25 to Monday 28 December inclusive; Friday 1 to Monday 4 January inclusive
Care at home service
Care at home will operate:
Thursday 24 December 8.45am-3pm
Monday 28 December 8.45am-5pm
Tuesday 29 December 8.45am-5pm
Wednesday 30 December 8.45am-5pm
Thursday 31 December 8.45am-3pm
Monday 4 January 8.45am-5pm
Existing care at home users will be provided with their normal level of service on 25 and 26 December, and 1 and 2 January.